Seasonal Client Support Specialist | Flexible Schedule

Jackson Hewitt - CPI; Springfield (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are

Flexible Schedule Options – Work that

Work Lotto

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access – access a portion

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in a welcoming, customer-service oriented environment. You will greet clients, confirm appointments, and help during wait times.

This on-site role in Springfield emphasizes excellent communication and a friendly, helpful attitude. Join our team to engage with clients, participate in marketing activities, and contribute to a smooth client journey.

Qualifications

• Strong interpersonal and communication skills are required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Act as the friendly face for clients visiting our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in a welcoming, customer-service oriented environment. You will greet clients, confirm appointments, and help during wait times.

This on-site role in Springfield emphasizes excellent communication and a friendly, helpful attitude. Join our team to engage with clients, participate in marketing activities, and contribute to a smooth client journey.