Seasonal Client Support Specialist - Flexible Schedule

Jackson Hewitt; Chicopee (MA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are

Flexible Schedule Options – Work that…

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Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions…

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access – access a portion…

Job summary

Jackson Hewitt in Chicopee, MA invites you to join as a Seasonal Client Support Associate. You will greet clients, confirm appointments, and provide essential support to ensure a smooth client journey in our offices.

Ideal candidates have strong communication skills and prior retail or customer service exposure. This role offers opportunities for advancement and a flexible schedule, with comprehensive training provided.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to provide excellent support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.
• Support team operations and act as the friendly face in offices.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Willingness to learn

Job description

Jackson Hewitt in Chicopee, MA invites you to join as a Seasonal Client Support Associate. You will greet clients, confirm appointments, and provide essential support to ensure a smooth client journey in our offices.

Ideal candidates have strong communication skills and prior retail or customer service exposure. This role offers opportunities for advancement and a flexible schedule, with comprehensive training provided.