Seasonal Client Support Associate — Flexible Schedule

Jackson Hewitt - CPI; Northborough (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Signing bonus

Training & development

Flexible schedule

Employee discounts

Opportunities for advancement

Referral bonuses

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate to welcome visitors, assist clients, and ensure a smooth experience at our offices. You will confirm appointments, follow up with clients, and help distribute marketing materials while maintaining a friendly, customer-focused environment.

The role emphasizes excellent communication, teamwork, and the ability to adapt in a fast-paced setting. Opportunities for advancement are available within the organization.

Qualifications

• Strong interpersonal and communication skills are required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is a plus but not required.

Responsibilities

• Engage with clients and provide friendly assistance.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to visitors and callers.
• Keep clients engaged during wait times to ensure a positive experience.
• Support office staff and contribute to a welcoming environment.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service experience

Tools

Basic computer proficiency

Job description

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate to welcome visitors, assist clients, and ensure a smooth experience at our offices. You will confirm appointments, follow up with clients, and help distribute marketing materials while maintaining a friendly, customer-focused environment.

The role emphasizes excellent communication, teamwork, and the ability to adapt in a fast-paced setting. Opportunities for advancement are available within the organization.