Seasonal Client Services & Front Desk Specialist

H&R Block, Inc.; New Holland (Lancaster County); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

H&R Block in New Holland, PA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role provides training and a path to tax preparation or leadership within a collaborative tax office team.

You will answer calls, check-in clients, organize documents, keep the office tidy, and coordinate with tax professionals to ensure a smooth client experience.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with teammates.
• Ability to multitask and manage competing priorities.
• Detail-oriented with reliable follow-through.
• Proficient with basic computer programs (Office, Teams, scheduling).
• Willing to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Organization

Customer service

Team collaboration

Attention to detail

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in New Holland, PA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role provides training and a path to tax preparation or leadership within a collaborative tax office team.

You will answer calls, check-in clients, organize documents, keep the office tidy, and coordinate with tax professionals to ensure a smooth client experience.