Seasonal Client Services Receptionist – Tax Office

H&R Block, Inc.; New Fairfield (CT); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block in Connecticut seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling and intake. You will support daily office operations and collaborate with tax professionals in a fast-paced setting.

This in-person role emphasizes client service, organization, and discreet handling of sensitive information, with evenings and weekends during tax season as needed. Training and growth opportunities exist within the tax office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team and clients.
• Ability to multitask with competing priorities.
• Detail-oriented with follow-through.
• Familiarity with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Connecticut seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling and intake. You will support daily office operations and collaborate with tax professionals in a fast-paced setting.

This in-person role emphasizes client service, organization, and discreet handling of sensitive information, with evenings and weekends during tax season as needed. Training and growth opportunities exist within the tax office team.