In-Person Client Concierge & Receptionist – Tax Season

H&R Block, Inc.; Norwalk (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in Norwalk, CT. You will work with tax professionals to ensure a smooth client experience and handle sensitive information with care.

The role is in-person, requiring strong communication, multitasking, and organizational skills. Availability for evenings and weekends during tax season is preferred, with opportunities to grow into tax prep or

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in Norwalk, CT. You will work with tax professionals to ensure a smooth client experience and handle sensitive information with care.

The role is in-person, requiring strong communication, multitasking, and organizational skills. Availability for evenings and weekends during tax season is preferred, with opportunities to grow into tax prep or