Seasonal Client Concierge & Receptionist - Tax Office

H&R Block, Inc.; Colchester (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client check-ins, scheduling, and daily operations in person in Connecticut during tax season.

You will greet clients, route them to the appropriate tax professional, and support a professional, confidential client experience while collaborating with tax professionals and office staff.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with organizational follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client check-ins, scheduling, and daily operations in person in Connecticut during tax season.

You will greet clients, route them to the appropriate tax professional, and support a professional, confidential client experience while collaborating with tax professionals and office staff.