Seasonal Tax Office Front Desk Specialist

H&R Block, Inc.; Hartford (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Hartford, CT. You will greet clients, schedule appointments, and support daily office operations in person alongside tax professionals.

The role emphasizes confidentiality, teamwork, and a professional client experience during tax season, with opportunities for advancement into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Hartford, CT. You will greet clients, schedule appointments, and support daily office operations in person alongside tax professionals.

The role emphasizes confidentiality, teamwork, and a professional client experience during tax season, with opportunities for advancement into tax preparation or office leadership.