Seasonal Client Services Receptionist—Evenings/Weekends

H&R Block, Inc.; Colorado Springs (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Colorado Springs, CO is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role serves as the face of the office, providing warm, professional service and helping clients access tax services efficiently, with training and potential growth into leadership. You will coordinate with tax professionals, handle check-in and document intake, and maintain a tidy, client-focused

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficient with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Colorado Springs, CO is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role serves as the face of the office, providing warm, professional service and helping clients access tax services efficiently, with training and potential growth into leadership. You will coordinate with tax professionals, handle check-in and document intake, and maintain a tidy, client-focused