Seasonal Client Service Receptionist

H&R Block, Inc.; Pueblo (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Pueblo, CO is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to match clients with the right expert and ensure a smooth intake process.

The role emphasizes a professional front desk presence, confidentiality, and the ability to multitask in a fast-paced tax-season office environment, with evening and weekend shifts as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Scheduling

Evenings and weekends flexibility

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Pueblo, CO is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to match clients with the right expert and ensure a smooth intake process.

The role emphasizes a professional front desk presence, confidentiality, and the ability to multitask in a fast-paced tax-season office environment, with evening and weekend shifts as needed.