Seasonal Client Service Specialist - In-Office

H&R Block, Inc.; Security (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Colorado Springs is seeking a seasonal, in-person Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations with tax professionals. You will handle check-ins, document organization, and maintain a professional, confidential client experience during peak season.

Ideal candidates bring experience in fast-paced customer service, strong communication and organizational skills, and availability for evenings and weekends during tax

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Colorado Springs is seeking a seasonal, in-person Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations with tax professionals. You will handle check-ins, document organization, and maintain a professional, confidential client experience during peak season.

Ideal candidates bring experience in fast-paced customer service, strong communication and organizational skills, and availability for evenings and weekends during tax