Seasonal Client Services Receptionist

H&R Block, Inc.; Ephrata (WA); On-site; USD 24,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription coverage

401(k) plan

Employee assistance program

Fitness center programs (virtual)

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Kennewick, WA. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

This in-person role offers training and a path into tax preparation or leadership within a collaborative team. Your success will depend on superb client service, strong organization, and the ability to multitask in a fast-paced

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Strong organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Tech proficiency

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Kennewick, WA. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

This in-person role offers training and a path into tax preparation or leadership within a collaborative team. Your success will depend on superb client service, strong organization, and the ability to multitask in a fast-paced