Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Spokane (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Spokane, WA is seeking a Seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. The role handles client check-in, scheduling, and daily clerical support alongside tax professionals.

You will greet clients, answer phones, coordinate appointments, and help route clients to the right tax expert. This in-person position offers a path into tax preparation or leadership with training and support, with evenings/weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and confidentiality.
• Familiarity with basic computer programs (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Spokane, WA is seeking a Seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. The role handles client check-in, scheduling, and daily clerical support alongside tax professionals.

You will greet clients, answer phones, coordinate appointments, and help route clients to the right tax expert. This in-person position offers a path into tax preparation or leadership with training and support, with evenings/weekends during tax season.