Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Kennewick (WA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

401(k) Plan

Employee Assistance Program

Fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block in Kennewick, WA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers a pathway into tax preparation or office leadership with training and support.

Responsibilities include checking in clients, matching them with the right tax professional, and maintaining a professional office environment while handling confidential information with discretion.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Kennewick, WA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers a pathway into tax preparation or office leadership with training and support.

Responsibilities include checking in clients, matching them with the right tax professional, and maintaining a professional office environment while handling confidential information with discretion.