Seasonal Client Service & Receptionist

H&R Block, Inc.; San Dimas (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-ins and documents, and maintain a professional office environment. Evening and weekend availability during tax season is required; prior customer service experience is preferred. Training and growth opportunities are available.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-ins and documents, and maintain a professional office environment. Evening and weekend availability during tax season is required; prior customer service experience is preferred. Training and growth opportunities are available.