Seasonal Client Services Pro | Reception & Concierge

H&R Block, Inc.; Essex Junction (VT); On-site; USD 22,000 - 23,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually.

This role emphasizes friendly service, teamwork, and keeping the office organized. Prior customer service experience and the ability to multi-task in a fast-paced environment are highly valued.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task and stay organized.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients per their preferences.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking ability

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually.

This role emphasizes friendly service, teamwork, and keeping the office organized. Prior customer service experience and the ability to multi-task in a fast-paced environment are highly valued.