Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Rock Falls (IL); Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer inquiries, and connect customers with the right tax expert. You will schedule appointments and ensure each client feels valued whether in person, by phone, or online.

You’ll work in a fast-paced, friendly office, collaborating with teammates to keep the space organized and welcoming. Prior customer service and computer skills with Office applications are preferred for success in this role.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management skills and proficiency with Office apps.

Responsabilités

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to preferences.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Connaissances

Customer service

Multi-tasking

Microsoft Office

Organizational skills

Formation

High school diploma

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer inquiries, and connect customers with the right tax expert. You will schedule appointments and ensure each client feels valued whether in person, by phone, or online.

You’ll work in a fast-paced, friendly office, collaborating with teammates to keep the space organized and welcoming. Prior customer service and computer skills with Office applications are preferred for success in this role.