Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Gloucester (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, answer phones, and help connect them with the right tax professional to meet their needs.

In this role, you will schedule appointments, assist clients in person or virtually, and maintain a tidy office environment. Prior customer service experience and strong multitasking skills are essential.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, answer phones, and help connect them with the right tax professional to meet their needs.

In this role, you will schedule appointments, assist clients in person or virtually, and maintain a tidy office environment. Prior customer service experience and strong multitasking skills are essential.