Seasonal Client Services & Front Desk Associate

H&R Block, Inc.; Groton (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, intake, and daily office tasks alongside tax professionals.

You’ll engage clients with a professional demeanor, coordinate with team members, and help ensure a smooth, welcoming tax office experience during peak season. Prior office or hospitality experience is valued.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and teamwork abilities.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including documents scanning and organization.
• Keep the office organized and clean for a professional client experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, intake, and daily office tasks alongside tax professionals.

You’ll engage clients with a professional demeanor, coordinate with team members, and help ensure a smooth, welcoming tax office experience during peak season. Prior office or hospitality experience is valued.