Seasonal Client Service & Front Desk

H&R Block, Inc.; San Lorenzo (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in-person at our office. You will support daily office operations and coordinate with tax professionals to connect clients with the right services.

This role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients warmly and create a professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in-person at our office. You will support daily office operations and coordinate with tax professionals to connect clients with the right services.

This role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.