Seasonal Client Concierge & Receptionist (In-Person)

H&R Block, Inc.; Monroe (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage check-in, scheduling, and document intake. You will coordinate with tax professionals to ensure smooth daily operations in a fast-paced environment.

This in-person role requires strong customer service skills, attention to detail, and the ability to multitask during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Team collaboration

Multitasking

Attention to detail

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage check-in, scheduling, and document intake. You will coordinate with tax professionals to ensure smooth daily operations in a fast-paced environment.

This in-person role requires strong customer service skills, attention to detail, and the ability to multitask during tax season, including evenings and weekends.