Seasonal Client Services Concierge (In-Office)

H&R Block, Inc.; East Drumore Township (PA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients in person and support daily office operations. You will manage appointments, assist with check-in, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and meticulous organization. Evening and weekend availability during tax season is expected to support our busy office network.

Qualifications

• Experience in fast-paced, client-focused settings.
• Strong communication and collaboration with teammates.
• Ability to multitask and manage priorities.
• Organized and detail-oriented with reliable follow-through.
• Comfort with basic computer tools and scheduling platforms.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients in person and support daily office operations. You will manage appointments, assist with check-in, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and meticulous organization. Evening and weekend availability during tax season is expected to support our busy office network.