Seasonal Client Services Concierge In Person Office Support

H&R Block, Inc.; Mud Settlement (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate scheduling with tax professionals to ensure a smooth client experience.

This in-person role emphasizes strong communication, confidentiality, and teamwork. Hours include evenings and weekends during tax season, with training and opportunities to advance into tax prep or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle client information confidentially.

Skills

Greet clients

Customer service

Multitasking

Communication

Office teamwork

Discretion/confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate scheduling with tax professionals to ensure a smooth client experience.

This in-person role emphasizes strong communication, confidentiality, and teamwork. Hours include evenings and weekends during tax season, with training and opportunities to advance into tax prep or office leadership.