Seasonal Client Services Concierge (In-Person)

H&R Block, Inc.; Columbia (MD); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a professional client experience and handle confidential information with care.

The role requires strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season. Prior experience in customer service or hospitality is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Assist with client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Office software

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a professional client experience and handle confidential information with care.

The role requires strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season. Prior experience in customer service or hospitality is preferred.