Seasonal Client Services Concierge: Front Desk & Scheduling

H&R Block, Inc.; Grantsville (UT); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. invites applicants for a seasonal Client Service Professional/Receptionist position. You will greet clients, answer phones, and help connect customers with the right tax professional.

In a fast-paced franchise office, you will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and maintain a welcoming office environment. Experience in customer service and MS Office is preferred.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and handle diverse client needs.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. invites applicants for a seasonal Client Service Professional/Receptionist position. You will greet clients, answer phones, and help connect customers with the right tax professional.

In a fast-paced franchise office, you will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and maintain a welcoming office environment. Experience in customer service and MS Office is preferred.