Client Experience & Front Desk Specialist (Evenings/Weekends)

H&R Block, Inc.; Huntington (WV); On-site; USD 20,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntington, WV. You will greet clients, manage scheduling, and support daily office operations in person, collaborating with tax professionals to ensure a smooth client experience.

This role requires strong customer service, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Prior office or hospitality experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with teams and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal communication

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntington, WV. You will greet clients, manage scheduling, and support daily office operations in person, collaborating with tax professionals to ensure a smooth client experience.

This role requires strong customer service, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Prior office or hospitality experience is a plus.