Seasonal Client Services Concierge (Front Desk)

H&R Block, Inc.; Milwaukee (WI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block in Milwaukee, WI, is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-in and document intake, and help maintain a tidy, professional office. Evening and weekend availability during tax season is required. This role offers training and growth paths into tax preparation or leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a welcoming, professional office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Customer service

Basic computer skills

Scheduling familiarity

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Milwaukee, WI, is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-in and document intake, and help maintain a tidy, professional office. Evening and weekend availability during tax season is required. This role offers training and growth paths into tax preparation or leadership.