Client Service Concierge - Front Desk & Scheduling

H&R Block, Inc.; Elkhorn (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Wisconsin is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax expert. You will schedule appointments and help guests in person, over the phone, or virtually.

The role requires prior customer service experience and a flexible schedule across multiple locations. You will also keep the office organized and support team members in daily tasks.

Qualifications

• Experience in a fast-paced customer service setting.
• Ability to multi-task and manage time effectively.
• Proficiency with Microsoft Office.
• Willingness to work flexible schedule and/or in multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Phone handling

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Wisconsin is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax expert. You will schedule appointments and help guests in person, over the phone, or virtually.

The role requires prior customer service experience and a flexible schedule across multiple locations. You will also keep the office organized and support team members in daily tasks.