Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Town of Berlin (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Wisconsin is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You’ll contribute to a friendly, efficient office and support front-desk tasks during peak tax season.

The role requires the ability to multi-task in a fast-paced environment, strong organizational and time-management skills, and proficiency with Microsoft Office. Employment questions are handled by the local franchisee.

Qualifications

• Experience in a fast-paced environment is required.
• Customer service experience is required.
• Ability to multi-task in a busy office.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Wisconsin is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You’ll contribute to a friendly, efficient office and support front-desk tasks during peak tax season.

The role requires the ability to multi-task in a fast-paced environment, strong organizational and time-management skills, and proficiency with Microsoft Office. Employment questions are handled by the local franchisee.