Seasonal Client Concierge — Front Desk

H&R Block, Inc.; Oregon (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling in our Madison, WI office. You will support daily office operations and work with tax professionals to ensure a smooth client experience during tax season.

The role is in-person, with the potential for growth into tax preparation or office leadership. Strong communication, multitasking, and discretion with sensitive data are essential for success in this position.

Qualifications

• Experience in fast-paced, client-facing environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Office etiquette

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling in our Madison, WI office. You will support daily office operations and work with tax professionals to ensure a smooth client experience during tax season.

The role is in-person, with the potential for growth into tax preparation or office leadership. Strong communication, multitasking, and discretion with sensitive data are essential for success in this position.