Front Desk & Client Care Specialist (In-Person)

H&R Block, Inc.; West Milwaukee (WI); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in West Milwaukee, WI.

This role offers training and room to grow into tax prep or office leadership within a collaborative tax office environment. Your responsibilities include front-desk greeting, phone handling, appointment scheduling, document intake, and maintaining a clean, organized office.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service

Communication

Multitasking

Organization

MS Office

Scheduling systems

Evenings & weekends

Educación

HS diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling software

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in West Milwaukee, WI.

This role offers training and room to grow into tax prep or office leadership within a collaborative tax office environment. Your responsibilities include front-desk greeting, phone handling, appointment scheduling, document intake, and maintaining a clean, organized office.