Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Waupaca (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily operations in person at our Wisconsin office. You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional.

Ideal candidate will have strong communication, multitasking, and organizational skills in a fast-paced, client-centric environment. Training is provided; evenings and weekends are required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer tools (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Discretion

Basic computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily operations in person at our Wisconsin office. You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional.

Ideal candidate will have strong communication, multitasking, and organizational skills in a fast-paced, client-centric environment. Training is provided; evenings and weekends are required during tax season.