Seasonal Client Service Specialist: Welcoming & Scheduling

H&R Block; Las Vegas (NM); On-site; USD 24,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and guide them to the right tax professional. You will handle phones, scheduling, and inquiries, ensuring a smooth experience for each client. The role emphasizes professionalism, accuracy, and a client-first approach.

You will work in a fast-paced franchise office, coordinating with team members and using Microsoft Office to keep records organized and services flowing efficiently.

Qualifications

• Experience in a fast-paced environment is preferred.
• Background in customer service is desirable.
• Ability to multi-task across several client interactions.
• Strong organizational and time-management skills are essential.
• Proficiency with Microsoft Office applications.
• Flexible to work across multiple locations.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organizational skills

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and guide them to the right tax professional. You will handle phones, scheduling, and inquiries, ensuring a smooth experience for each client. The role emphasizes professionalism, accuracy, and a client-first approach.

You will work in a fast-paced franchise office, coordinating with team members and using Microsoft Office to keep records organized and services flowing efficiently.