Seasonal Client Service Specialist (Tax Office)

H&R Block, Inc.; Osceola (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Osceola, IA is seeking a Seasonal Client Service Professional/Receptionist to greet clients, route them to the right tax professional, and schedule appointments.

You will support in-person, phone, and virtual service while maintaining a clean, organized office environment. Ideal candidates have experience in fast-paced, customer-facing roles, strong multi-tasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Prior experience in a customer service setting.
• Ability to multi-task and stay organized.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met during in-person, phone, or virtual service.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Osceola, IA is seeking a Seasonal Client Service Professional/Receptionist to greet clients, route them to the right tax professional, and schedule appointments.

You will support in-person, phone, and virtual service while maintaining a clean, organized office environment. Ideal candidates have experience in fast-paced, customer-facing roles, strong multi-tasking and time-management skills, and proficiency with Microsoft Office.