Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Wadesboro (NC); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You’ll play a key role in delivering friendly, efficient service during peak tax season, helping clients feel confident and supported.

In a fast-paced franchise office environment, you will schedule appointments, maintain a tidy workspace, and assist teammates with various tasks as needed.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Connaissances

Customer service

Multi-tasking

Microsoft Office

Time management

Organizational skills

Formation

High school diploma or equivalent

Outils

Office equipment

Description du poste

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You’ll play a key role in delivering friendly, efficient service during peak tax season, helping clients feel confident and supported.

In a fast-paced franchise office environment, you will schedule appointments, maintain a tidy workspace, and assist teammates with various tasks as needed.