Seasonal Client Service Specialist & Receptionist

H&R Block; Nicholasville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block in Nicholasville, Kentucky is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and help schedule appointments.

You will support a fast-paced office, maintain organized workspace, and assist with additional duties as needed; prior customer service experience and proficiency with Microsoft Office are preferred; flexibility to work across locations is a plus.

Qualifications

• High school diploma or equivalent is required.
• Experience in a fast-paced customer service environment is preferred.
• Ability to multi-task and manage scheduling requirements.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by the client.
• Help ensure all client needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Nicholasville, Kentucky is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and help schedule appointments.

You will support a fast-paced office, maintain organized workspace, and assist with additional duties as needed; prior customer service experience and proficiency with Microsoft Office are preferred; flexibility to work across locations is a plus.