Tax Office Client Services Pro (Seasonal)

H&R Block, Inc.; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Lexington, KY. You will manage client check-in, answer calls, schedule visits, and support daily operations alongside tax professionals.

The role emphasizes confidentiality, professionalism, and teamwork, with opportunities to grow into tax preparation or leadership through training and support.

Qualifications

• Experience in fast-paced client service environments.
• Excellent communication and collaboration with the team.
• Ability to multitask with multiple priorities daily.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Handle check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Protect client confidentiality with discretion.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Detail oriented

Basic computer skills

Scheduling systems

Education

High school diploma / GED

Customer service experience

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Lexington, KY. You will manage client check-in, answer calls, schedule visits, and support daily operations alongside tax professionals.

The role emphasizes confidentiality, professionalism, and teamwork, with opportunities to grow into tax preparation or leadership through training and support.