Client Service & Reception Specialist - Seasonal

H&R Block, Inc.; Apex (NC); On-site; USD 12,000 - 18,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Apex, NC. The role focuses on greeting clients, directing them to the right tax professionals, and ensuring excellent service across in-person, phone, or virtual channels.

The position requires experience in fast-paced environments, prior customer service, multitasking ability, and strong organization. Proficiency in Microsoft Office is preferred, with flexibility to work across locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Apex, NC. The role focuses on greeting clients, directing them to the right tax professionals, and ensuring excellent service across in-person, phone, or virtual channels.

The position requires experience in fast-paced environments, prior customer service, multitasking ability, and strong organization. Proficiency in Microsoft Office is preferred, with flexibility to work across locations as needed.