Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; North Carolina; Hybrid; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients in Winston-Salem, NC. The role focuses on scheduling, front-desk duties, and supporting a team of tax professionals in-office.

The position is in-person, with evenings and weekends during tax season, offering a pathway into tax preparation or office leadership through training and support.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Able to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document handling.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients in Winston-Salem, NC. The role focuses on scheduling, front-desk duties, and supporting a team of tax professionals in-office.

The position is in-person, with evenings and weekends during tax season, offering a pathway into tax preparation or office leadership through training and support.