Seasonal Client Service Specialist (Reception)

H&R Block, Inc.; Eagle (CO); On-site; USD 29,000 - 41,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, schedule appointments, and connect clients with the right tax professional. You’ll join a fast-paced team focused on excellent service and helping clients feel confident in their decisions.

The role emphasizes telephone and in-person interactions, with flexible seasonal and part-time schedules and a people-first culture. Training is provided to build tax and customer service skills.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, schedule appointments, and connect clients with the right tax professional. You’ll join a fast-paced team focused on excellent service and helping clients feel confident in their decisions.

The role emphasizes telephone and in-person interactions, with flexible seasonal and part-time schedules and a people-first culture. Training is provided to build tax and customer service skills.