Seasonal Client Service Specialist — Path to Tax Leadership

H&R Block, Inc.; Elizabethtown (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. located in Elizabethtown, KY, seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will help schedule appointments, match clients with the appropriate tax professional, and collaborate with the tax team while maintaining confidentiality. This role offers hands-on experience during tax season with potential growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings & weekends

Education

High school diploma or GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. located in Elizabethtown, KY, seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will help schedule appointments, match clients with the appropriate tax professional, and collaborate with the tax team while maintaining confidentiality. This role offers hands-on experience during tax season with potential growth into tax preparation or office leadership.