Client Experience Host – Tax Office (Seasonal)

H&R Block, Inc.; Elizabethtown (Lancaster County); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in a busy in-person office in Elizabethtown, PA.

You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. The role requires strong customer service, excellent communication, and the ability to multitask during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational

Tech literacy

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in a busy in-person office in Elizabethtown, PA.

You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. The role requires strong customer service, excellent communication, and the ability to multitask during tax season, including evenings and weekends.