Seasonal Client Service Specialist In-Person Receptionist

H&R Block, Inc.; Passaic (NJ); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

health benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with appropriate services and maintain a welcoming office environment during tax season.

Ideal candidates have client-facing experience, strong communication skills, and the flexibility to work evenings and weekends as needed in a fast-paced office setting.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Attention to detail

Computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with appropriate services and maintain a welcoming office environment during tax season.

Ideal candidates have client-facing experience, strong communication skills, and the flexibility to work evenings and weekends as needed in a fast-paced office setting.