Seasonal Client Service Specialist — Front Desk

H&R Block, Inc.; Monroe (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professional and maintain a welcoming, organized environment.

This role is a front-line position requiring strong communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected, with opportunities for growth in tax preparation or leadership

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professional and maintain a welcoming, organized environment.

This role is a front-line position requiring strong communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected, with opportunities for growth in tax preparation or leadership