Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Lititz (Lancaster County); Presencial; USD 18.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience and handle sensitive information with discretion.

This role offers training and opportunities to grow into tax preparation or office leadership. The position requires strong communication, multitasking, and organizational abilities, with availability to work

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer skills

Evenings/weekends availability

Educación

HS diploma or GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience and handle sensitive information with discretion.

This role offers training and opportunities to grow into tax preparation or office leadership. The position requires strong communication, multitasking, and organizational abilities, with availability to work