Seasonal Client Service Front Desk Specialist

H&R Block, Inc.; Canton (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist. This in-person role welcomes clients, manages scheduling, supports daily office operations, and collaborates with tax professionals.

Training is provided; this position may lead to tax preparation or office leadership. Evening and weekend hours are required during tax season, and confidentiality is essential to protect client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsabilités

• Greet clients warmly and create a welcoming first impression at the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Scheduling systems

Formation

High school diploma/GED

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist. This in-person role welcomes clients, manages scheduling, supports daily office operations, and collaborates with tax professionals.

Training is provided; this position may lead to tax preparation or office leadership. Evening and weekend hours are required during tax season, and confidentiality is essential to protect client information.