Client Experience Specialist – Front Desk (Tax Office)

H&R Block, Inc.; Abbeville (LA); On-site; USD 17,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Louisiana. You will greet clients, manage check-ins, schedule appointments, and assist tax professionals in delivering an organized, professional client experience.

This in-person role supports daily operations, with opportunities to grow into tax preparation or office leadership as you gain training and experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and written/verbal communication.
• Ability to multitask and manage competing priorities.
• Strong organizational skills and attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to ensure a professional client experience.
• Collaborate with tax professionals and staff to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Louisiana. You will greet clients, manage check-ins, schedule appointments, and assist tax professionals in delivering an organized, professional client experience.

This in-person role supports daily operations, with opportunities to grow into tax preparation or office leadership as you gain training and experience during tax season.