Seasonal Client Service Specialist - Flexible Schedule

H&R Block, Inc.; Glenwood (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and schedule appointments. The role emphasizes friendly client interaction and accurate scheduling in a fast-paced franchise office.

This position supports in-person, phone, and virtual service, with responsibilities including maintaining a neat office and assisting with various duties as needed. Franchise offices handle hiring decisions directly.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task in a busy office.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and schedule appointments. The role emphasizes friendly client interaction and accurate scheduling in a fast-paced franchise office.

This position supports in-person, phone, and virtual service, with responsibilities including maintaining a neat office and assisting with various duties as needed. Franchise offices handle hiring decisions directly.