Seasonal Client Services Receptionist - Flexible Schedule

H&R Block; Lancaster (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You’ll handle calls, support client needs in person, on the phone, or virtually, and help keep the office clean and organized with the team.

The role emphasizes strong communication, multitasking, and fast-paced service in a franchise setting. Prior customer service experience and high school diploma or equivalent are preferred.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients as requested.
• Ensure client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block seeks a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You’ll handle calls, support client needs in person, on the phone, or virtually, and help keep the office clean and organized with the team.

The role emphasizes strong communication, multitasking, and fast-paced service in a franchise setting. Prior customer service experience and high school diploma or equivalent are preferred.