Seasonal Client Service Specialist

H&R Block, Inc.; Stoodley Corners (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-office to greet clients, manage scheduling, and support daily office operations. You will connect clients to the right tax professional and help maintain a professional, organized front desk environment.

This role emphasizes confidentiality, strong communication with clients, and teamwork within tax professionals and staff, with opportunities to grow into tax prep or leadership as you gain experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused

Interpersonal communication

Evenings & weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-office to greet clients, manage scheduling, and support daily office operations. You will connect clients to the right tax professional and help maintain a professional, organized front desk environment.

This role emphasizes confidentiality, strong communication with clients, and teamwork within tax professionals and staff, with opportunities to grow into tax prep or leadership as you gain experience.